Security

Files encrypted on your device Vault PINs you can reset

See where your files stay and how your account helps you reset a vault PIN.

Separate protection for each vault

Each vault has its own encryption key. Files are encrypted on your device and checked for tampering when read. Your vault password unlocks them locally. File contents are not uploaded to the website

Link an account to reset your vault PIN

When you create a vault, encrypted recovery material is saved. Once the vault is linked to an account, verify your identity on the website to reset its PIN. If you uninstall and reinstall the app before linking a vault, the app starts in a new space and can’t recover the original unlinked vault.

Know the boundaries

After resetting the vault PIN on the website, restart the app while online. A reset does not change access to your files or membership benefits, and it cannot recover lost files.

Read the PIN reset guide