Get help with vaults, accounts, and subscriptions

No. Your files stay on your device. You can manage your account and membership billing, and reset vault PINs on the website. You can’t browse or decrypt files online.

For linked vaults, sign in to the original account and let the app sync. Use your current PIN to open the vault; you don’t need to reset it. Use the same sign-in method as before. Google sign-in and email sign-in can use different accounts even when the email address is the same.

Link your vaults to an account before uninstalling the app.

Uninstalling and reinstalling the app without linking your vaults creates a new space. Even if the old files are still on the device, the new installation can’t open, link, or remove the old space. The previous PIN alone can’t restore access.

After paying, open Membership & billing on the website and select Refresh status to check the result. Once membership is active, you can use it in the app with the same account. You don’t need to buy it again while it’s active.

Open Membership & billing and select Refresh status, then Check order status for the original order. Do not pay again while it is being confirmed. If it remains unresolved, contact support with the order number; never send passwords or recovery codes

Membership expiry keeps files in your vaults and existing regular-capacity upgrades; add regular files within the allowance, Premium access requires membership or a valid points unlock for that vault

Each regular vault has its own free storage and file allowance; Premium files are counted separately and do not use the regular allowance

If the vault is deleted before the reward is credited, the reward ends without compensation or transfer; credited rewards remain credited, check the original task if the result is unknown