Refunds and cancellation

Effective: 2026-10-03

On this page

Use the channel that processed your purchase. Canceling renewal and refunding a payment are separate actions. A refund does not automatically cancel future renewals; cancel them separately if you no longer want the subscription.

Website subscriptions

After signing in, open Membership & billing, select Manage renewals, billing & invoices and verify your identity to open Paddle billing management. There you can manage renewals, payment methods and invoices. To request a refund, use the support details on your receipt or contact CipherVault support with the order number. Never send passwords or recovery codes.

Google Play purchases

Manage App subscriptions and refund requests through Google Play and its applicable policies. The website cannot cancel or refund a Google Play charge.

Access after a change

Canceling future renewal keeps the confirmed paid period. A pending refund does not immediately revoke membership. If a full refund is approved, or approved partial refunds together cover the membership charge, membership ends for the affected paid period. A chargeback can end access for that period. Other valid periods or sources are not automatically removed. Statutory consumer rights and provider rules continue to apply.

Support: support@myciphervault.com