Delete your account

Effective: 2026-10-03

On this page

You can delete your account here even without the original Android device. Sign in, choose Delete account, complete the preparation steps and verify your identity. Successful verification deletes the account immediately. Account deletion cannot be undone.

Before deletion

Before deleting your account, export any Premium files you still need in the app. Save your recovery codes and back up encrypted files together with box.recovery, the file needed to recover each vault. These alone do not replace the original account's recovery key and valid access permission required to read Premium files. Cancel renewal separately with Google Play or Paddle, according to where you bought. Deleting your account does not stop renewal charges or delete files on your device.

What happens next

You immediately lose the ability to sign in, use account access permissions and retrieve recovery codes. The account cannot be restored. Encrypted recovery codes and the account key needed for Premium file recovery are scheduled for removal after 30 days; this is not a period for undoing deletion or recovering the account. Recovery-code access logs older than 90 days are periodically removed. Account and sign-in information, device and account-linking records, and vault information currently have no automatic deletion process. Some payment and security records may also remain; their retention rules and legal grounds still need separate confirmation. Once the required account keys are removed, affected Premium files can no longer be recovered.

Unable to sign in?

For an email/password account, try resetting the password. For a Google account, use the same Google account as in the app. If you still cannot sign in, contact the published support address. Support must verify that the account belongs to you before acting on it. Do not send recovery codes or private files as proof of identity.

Support: support@myciphervault.com