CipherVaultVault PIN reset guide
Forgot your vault PIN? Reset it on the website
Verify your identity to set a new PIN for the vault on the selected device. Your files stay on the device.
Select a device and vault
Sign in to the linked account, then select the device and vault. If the vault was created while signed out, link it to an account in the existing app installation before uninstalling. You can’t link the old space after reinstalling.
Verify your identity and set a new PIN
Verify again with your account password or the Google account linked to it. Without an active membership, the new PIN must have 6 digits. With an active membership, it can have 6–8 digits. It must differ from the PINs of your other vaults on the same device under the same account.
Restart the app while online
After you see the reset confirmation, restart the app on the selected device while online. Use the new PIN after sync completes. Your files, trash, and membership access stay the same.
Your account and vaults after reinstalling
For linked vaults, sign in to the original account and let the app sync. Use your current PIN to open the vault; you don’t need to reset it. Use the same sign-in method as before. Google sign-in and email sign-in can use different accounts even when the email address is the same.
Uninstalling and reinstalling the app without linking your vaults creates a new space. Even if the old files are still on the device, the new installation can’t open, link, or remove the old space. The previous PIN alone can’t restore access.
Files stay on your device and use its available storage. Back up important files separately. There’s no cloud file backup, and account recovery can’t restore missing or permanently deleted files.
If the result is unknown, check the original operation on the same page; do not start a new reset while the earlier result is unresolved