Terms of service

Your account

Keep your sign-in credentials and recovery codes confidential. You are responsible for access through your account and for maintaining accurate billing information with your payment provider. Account and device limits may apply. Do not abuse security controls or access another person’s records.

Local storage and recovery

CipherVault encrypts files on your device. Recovery requires the original encrypted files, the matching recovery file (box.recovery) and the correct recovery code. To read recovered Premium files, the file decryption information held for the original account and valid access permission are also required. A code alone cannot recreate deleted files or replace access permission.

You can create local vaults without signing in or while offline. Account backup needs sign-in, a linked vault and internet access; vaults created before sign-in also need your linking confirmation. Until the app confirms backup is complete, keep the device or copy and save the recovery code manually. Back up files separately. Missing files or recovery files, lost keys or accounts, and damaged storage can prevent recovery. Deleting a vault on your device does not delete separate backups you have saved.

Membership

Membership belongs to your CipherVault account and is available only during its confirmed access period. Signing in with a different account does not transfer a purchase. Automatic renewal, cancellation and refund handling follow the payment provider and the terms shown at purchase. Canceling renewal normally preserves an already-paid access period. Refunds or chargebacks may remove access for the affected paid period; access from other valid periods remains separate.

Website subscriptions

Website subscriptions require sign-in and are processed by Paddle. Price, currency, taxes and renewal interval are displayed before payment. A browser success message is not proof of membership; the service must confirm payment. Review existing subscriptions before purchasing through another channel. Contact support about overlapping paid periods; a duplicate charge does not automatically trigger a refund.

Service limits

Availability can be affected by device storage, network conditions, maintenance and third-party providers. Do not use CipherVault as your only copy of irreplaceable files. We may restrict accounts involved in abuse or unlawful activity. Nothing in these terms limits consumer rights that cannot lawfully be excluded.

Ending use

You may stop using the service and delete your account. First preserve any files and recovery information you need. Cancel recurring subscriptions separately with their provider before deletion. Local files remain on your device unless you remove them. Contact the support email in the app settings or the contact published on the website about these terms or a dispute.